Monday, December 28, 2009

A New Year's Resolution for HR Volume 2

Last year when I wrote the first New Year's Resolution for HR, our country was in a very uncertain, unprecedented place. This year, we seem to be moving slowly out of that place. I still believe the resolutions for HR from 2009 still hold for 2010: (and beyond)

1) Are there processes that can be streamlined or that can leverage technology without negatively impacting the customer? (HR processes and company processes)

2) Are we getting the most bang for our salary buck? Is everyone performing at a "high-performing" level? If not, why and what is the game plan to get those not performing up to speed or out of the organization?

3) If a reduction in people expenses is necessary, HR should present every option to management with pros and cons and COST IMPACT of each option. (i.e. layoffs,. furloughs, shortened schedules, job shares, etc)

4) Is there training that can be delivered that will make the organization more competitive when the economy does pick up?

5) Can HR be restructured in a more cost effective, efficient way? (generalist vs. specialist, shared services vs. field personnel)

6) Are there tasks that can be outsourced both in HR and company wide to save money?

7) Review benefits philosophy and utilization to see where potential costs savings can be gained. Determine impacts of those decisions to the workforce. Make recommendations before management asks you to cut the benefits budget.

8) Make sure customers are put first in all decisions. Make sure customer service does not suffer from any of the above.

I do feel that HR will have other areas of focus as we move out of recession into a slow recovery:

1) Talent Management still matters. The disgruntled and disengaged will begin to have choices.

2) Pay attention to health care and what is going on in Congress.

3) How can HR best poise its company for the recovery? Is compensation and performance management linked to organizational goals?

4) How do you counsel senior management on when to rehire, cancel furloughs, reinstate salary freezes and cuts?

What are other areas that HR should be focused on for 2010? What are you priorities for 2010? Would love to hear from you!

Happy New Year to all of our loyal readers!
Please email me at with any topics you would like me to write about in the upcoming weeks.

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