Thursday, February 17, 2011

HR Metrics Summit-Day 1 Recap

I have been honored to serve as the Chairperson for IQPC's HR Metrics Summit this week in Chicago. There is a slate of excellent topics and speakers including:

  • The Evolution of HR Analytics At Sear Holdings by Steve Woolwine
  • Sales Force Effectiveness by Carl Schleyer from Sears Holdings
  • Making Manager Self Service Improvements by Brenda Sural
  • "Group Therapy" session discussing which 5 metrics you would choose to discuss with your CEO.
  • The Story of Accor's HR transformation, using HR Metrics to drive business results
  • Using Analytics to Make the Right HR Investments by yours truly :)
  • "Group Therapy" Session-When HR Metrics Fail to Connect with Your Executives, hosted by Tim Sackett, Writer, Fitful of Talent
  • Workforce Analytics: Mapping Out a Data Supply Chain by Brent Auble, SAIC.
  • Assessing the Business Impact of HR by Rick Buchman
Some of my key takeaways from day one are as follows:
  1. Case studies shared by Sears, Accor and Kraft discussed metrics being a journey that is continuously changing as the business changes
  2. All presenters discussed the importance of aligning metrics to business outcomes
  3. Data is everywhere and getting control of it is hard but worth it
  4. Simple tools already on the desktop can do the job
  5. PhD's not needed to perform most analysis
  6. Insight through data is a narcotic...people just want more
  7. HR and Finance need to hook up! Both functions need to talk the same language and combine forces to produce valuable insight
  8. There is a difference between metrics and this!
  9. Asking stupid questions leads to stupid answers. Find out what your customers want!
  10. Dashboards report what happened and Analytics on what could/will happen
Stay tuned for Day 2 recap....

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